Canvas/I-Learn

Canvas Access

• Campus students’ access time varies, based on when the professor grants access.
• Online students have access on Saturdays before school starts.
• Alumni can access your Canvas only by going directly to the BYUI webpage.
• Your Canvas access won't expire, but teachers may close course access.

Troubleshooting

• See  My Classes Aren't Showing up in Canvas
• Attempt opening Canvas directly and not through myBYUI.
• See How to Submit IT Tickets Through Canvas
• For additional questions, contact IT at (208) 496-9009, or chat through the IT Help Center website. 
  • If it is after-hours please see the Canvas Student Guide.

Dropping a Class

• If you have dropped a class but it is still showing up, allow 24 hours for courses to be adjusted in Canvas.
  • Don't worry! You will not be charged if you drop a class, but it still shows in Canvas.

Leaving Course Feedback 

• See Course Feedback for a guide on leaving feedback on a specific course.