Location: BYU-I Support Center (Biddulph Building)
Schedule: Set around class hours. Minimum of 15 hours a week (3 hours per day)
Description:
The Quality Assurance and Training Specialist will review phone, email, and live chat interactions that come into the BYU-Idaho Support Center to ensure we provide the highest level of customer service to everyone who contacts the university. Specialists will also create and deliver both in-person and online training for new hires and current employees. In addition, they work closely with front-line agents to offer support, guidance, and ongoing development.
Skills (PREFERRED BUT NOT NECESSARY TO APPLY):
- Time management
- Training or presentation experience
- Attention to detail
- Teamwork
- Completed Customer Service Training
Requirements
- Must be able to attend a weekly meeting on Thursdays from 11:30 AM - 12:30 PM.
- Must work a minimum of three hours a day (15 hours a week).
- Must be available during the Morning Training time (9am-11am) or Afternoon Training time (2-4pm), depending on your shift. Shifts are adjusted after that based on individual needs.
Responsibilities
Order of priority:
- Training for new hires and ongoing customer service needs.
- Completing QA Evaluations on interactions.
- Working on supervisor-assigned projects.
- Supporting your assigned Team Lead.
- Taking one hour of contacts each week.
Application Deadline: November 21st, 2025