Location: BYU-I Support Center (Biddulph Building)
Schedule: Set around class hours. Minimum of 15 hours a week (3 hours per day)
Description:
The Quality Assurance and Training Specialist will evaluate phone, email, live chat, and walk-up interactions that come into the BYU-Idaho Support Center to ensure that the highest level of customer service is being offered to individuals contacting the university. Specialists will also create and deliver both in-person and online training for new hires and continuing employees.
Skills (PREFERRED BUT NOT NECESSARY TO APPLY):
-Time management
-Training or presentation experience
-Attention to detail
-Teamwork
- Completed customer service training
Requirements
-Must be able to attend a weekly meeting on Thursdays from 11:30 AM - 12:30 PM
-Must work a minimum of three hours a day (15 hours a week)
-Must be available during the morning training time (8am-10am) or afternoon (2-5pm), depending on your shift. Shifts are adjusted after that based on individual needs.
Responsibilities
Order of priority:
- Training (including New Hires and Customer Service)
- Respond to CSAT Surveys
- Completing QAs
- Work on projects assigned by your supervisor.
- Work with your Team Lead Assigned (DC or phones)
Application Deadline: March 24th, 2025