The Reports and Systems Analyst is responsible for maintaining reports, data, and tools for the BYUI Support Center. This position would be responsible for discovering discrepancies in our data and making sure it is accurate and consistent.
The Systems Developer is responsible for optimizing processes for the BSC and partnering departments. They are also responsible for maintaining and improving the systems and process automation at the BSC.
This service is for those students looking for employment with the BYUI Support Center as a Customer Care Specialist. Please fill out the form below to apply to work for the BYUI Support Center. **Please note that it can take up to a week to process your application once it has been submitted**
As the BSC Human Resources Coordinator, you are responsible for working with all BSC departments to understand their hiring needs. In this position, your primary responsibility is to find and hire quality candidates who will fit and enhance the culture of their respective team. This includes posting the position, screening applications, setting up interviews and officially hiring new employees. To fulfill this responsibility, you should work closely with the training team to schedule onboarding training times. You are also focused on employee retention and satisfaction through a variety of activities.
The Knowledge Specialist maintains the Knowledge Base to ensure an excellent and effective database for the Support Center to provide current and accurate information to the BYU-Idaho community.
The Quality Assurance and Training Specialist will evaluate phone, email, live chat, and walk-up interactions that come into the BYU-Idaho Support Center to ensure that the highest level of customer service is being offered to individuals contacting the university. Specialists will also create and deliver both in-person and online training for new hires and continuing employees.
The Self-Help Specialist focus is to develop and maintain the interactive Student Services portal that contains and provides answers to the most frequent questions for BYU-Idaho.