Canvas (Public)

Common questions and answers regarding Canvas

Switch Course Section

Question: If I switched sections to take the same course with another instructor. How long will it take for that change to take place in Canvas?
1 Answer
Willard Nyamombe Last activity on 5/24/2022 10:56:14 AM by BYU-Idaho Support Center

Online Classes

Question: I've registered for classes and don't see them in Canvas. Does it take a while for the class to show up?
1 Answer
Julie Anderson Last activity on 4/19/2021 12:16:00 PM by Willard Nyamombe

Edit personal information

Question: How do i change my Display name on my portal?
1 Answer
Happiness Isaac Last activity on 1/6/2022 12:51:25 PM by Willard Nyamombe

Active Courses

Question: Once the courses are published, how does an online student access the courses on the Home Page Dashboard?
1 Answer
Christy Larsen Last activity on 9/9/2021 8:44:30 AM by Willard Nyamombe

Discussions on Canvas

Question: I was wondering how you can expand or collapse comments in the discussions on Canvas? Can it only be done on a computer or laptop or can it also be done on a mobile device?
1 Answer
Lucy Schoenfeld Last activity on 9/14/2021 8:03:02 PM by Willard Nyamombe

Last Name Twice

Question: How do I correct my name in Canvas? It displays my last name twice.
1 Answer
Jaylyn Lewis Last activity on 9/27/2021 8:44:05 AM by Willard Nyamombe

Dropped Course on I Learn

Question: I have dropped a course and I am only doing online classes. Will the course eventually not show up on my dashboard on I Learn?

Thank You
1 Answer
Spencer Briggs Last activity on 9/30/2021 12:15:09 PM by Willard Nyamombe

Multiple Canvas Notifications

Question: I keep getting about 3 to 4 notifications of anything from I-learn on my iPad, how do i fix this, it only shows up once on my phone....
1 Answer
Willard Nyamombe Last activity on 5/5/2022 12:45:45 PM by BYU-Idaho Support Center

Google Blocked Canvas

Question: My google account automatically blocked canvas from accessing my google drive without telling me, so I am unable to turn in files from my google drive. How do I unblock it so I can continue turning in assignments straight from my goog...
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:57:32 AM by BYU-Idaho Support Center

Canvas Time Zone Glitch

Question: I don't know why but i just have noticed that all of my classes have glitched on canvas and everything is due at 1:59 instead of 11:59. i checked with my teachers and they said that that shouldn’t be happening is there a reason?
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:55:17 AM by BYU-Idaho Support Center

Submit button missing inside canvas course

Question: One of my assignments do not have a submit button, what should I do?
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:53:20 AM by BYU-Idaho Support Center

Previous Canvas Courses

Question: I am trying to view the courses I took in spring 2018. When I go to "See All Courses" in canvas, I am unable to see my classes from that semester. I would like access to them for assessments that I will be completing this semester, bu...
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:41:47 AM by BYU-Idaho Support Center

Canvas Portal Access Denied

Question: My access is denied in canvas portal, what should I do?
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:31:40 AM by Willard Nyamombe

Devotional Discussion Board Missing in Canvas

Question: Where can I find the Devotional Discussion Board inside Canvas?
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:29:01 AM by BYU-Idaho Support Center

Class Not showing up on my Canvas dashboard

Question: I just signed up for a class but its not showing up on my canvas dashboard, what should I do?
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:26:22 AM by BYU-Idaho Support Center

Old Class showing up on canvas dashboard

Question: A class I took last semester is showing up on my canvas dashboard, what can I do to get it off of there?
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:22:48 AM by BYU-Idaho Support Center

Online Courses not showing up on Canvas

Question: Please I need help with my registration for next semester. I still don't see courses inside canvas, but I already register for this coming semester.
1 Answer
Willard Nyamombe Last activity on 4/29/2022 8:18:17 AM by BYU-Idaho Support Center

View Past Semester

Question: I need to look at a section I taught Winter 2022. How do I do that?
1 Answer
Sybil Nwangele Last activity on 4/22/2022 1:01:13 PM by Adriana Marroquin Farfan

Canvas

Question: My canvas is not letting me use the calendar feature. I can access things through modules but the canvas calendar will not open anything up. Is there any way I can reset my canvas to get it working again?
1 Answer
Karen Jerez Castro Last activity on 4/21/2022 2:56:23 PM by BYU-Idaho Support Center

How to find past courses and grades

Question: I am just wondering where I have to go to find my grades from past classes? I can't seem to find them anywhere.
1 Answer
Adam Sorenson Last activity on 4/21/2022 12:25:35 PM by BYU-Idaho Support Center

Institute Course: REL250 Jesus Christ and the Everlasting Gospel

Question: Hi, I am taking online courses and in my Canvas page it has the above institute class which is what I registered for. However, I am taking the Pacific Area - Jesus Christ and the Everlasting Gospel 250 because I am in Auckland, New ...
1 Answer
Kaukura Tepaki Last activity on 1/3/2022 2:40:56 PM by BYU-Idaho Support Center

I-Learn

Question: I do not have the "course materials" menu item in several of my classes (It must be an issue with my canvas). I need to access books on vitalsource. Can I find the course materials or access vitalsource another way?
1 Answer
Lily Hallstrom Last activity on 1/3/2022 4:11:25 PM by BYU-Idaho Support Center

Course calendar

Question: Hi, is there a place I can look and see my current courses in a calendar format? I can see the classes I'm registered for and whatnot but I'd like to see them on a calendar with times, dates, etc.
1 Answer
Rachel Trepanier Last activity on 1/5/2022 8:29:55 AM by BYU-Idaho Support Center

Calendars and Due dates

Question: i am really confused byt the due dates. I have my setting set to CST. But when I look at the due dates it shows assignments being due at 12:59 on Sunday. I know the assignments are actually due on Saturday. What do I need to do so tha...
1 Answer
Jennifer Ausmus Last activity on 1/5/2022 8:35:19 AM by BYU-Idaho Support Center

Block 2 Course

Question: Good Afternoon!
This course in my courses area isn't appear to me. It starts today but I'm not getting open this course. How can I solve this problem?
Thanks
André Luis
1 Answer
Andre Luis Lima Dos Santos Last activity on 1/5/2022 12:33:40 PM by BYU-Idaho Support Center

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