Questions: Why am I not allowed to see my grades in ILearn anymore? it says the assignments and grade section have been disabled for all my courses...
1 Answer
Dakota Thornley Last activity on 1/19/2022 9:27:18 AM by BYU-Idaho Support Center

Syllabus for Transfer Credit

Question: Hi there,
I was a student at LDSBC and took ECON 151 online. I've since transferred to another school and they need a PDF or Word Doc of the syllabus from that class so I can get the credits transferred. I can find the syllabus on...
1 Answer
Kelly Taylor Last activity on 1/19/2022 8:59:51 AM by BYU-Idaho Support Center

BUYI zoom

Question: Hello I need to sign uo for a BYUI ZOOM account. How do I do this?
1 Answer
Valerie Peterson Last activity on 1/18/2022 6:52:07 PM by BYU-Idaho Support Center

Course material help

Question: Hi there, the "course material" option on the bar in canvas is not there and I have paid for my books and they are not there. I really need to read them today to keep up, pleas advise. The course material option has been missing for...
1 Answer
Rachel Adams Last activity on 1/18/2022 8:42:00 AM by BYU-Idaho Support Center


Question: I am confused on the amount of money that is in my account for tuiton. I was wondering is someone could talk me through it.
1 Answer
Lexi Price Last activity on 1/13/2022 12:27:26 PM by BYU-Idaho Support Center

Extra money

Question: How do I get the extra money from my account?
1 Answer
Kassidy Davison Last activity on 1/6/2022 10:36:00 AM by Kassidy Davison

COVID-19 Test Positive or Symptoms

Question: What to do If I have COVID-19 symptoms and/or test positive?
1 Answer
Willard Nyamombe Last activity on 1/12/2022 1:27:05 PM by BYU-Idaho Support Center

Opt-out option

Question: I"m an online student who needs to opt out of a textbook but I can't see where to do that. I already purchased the textbook somewhere else because I kept getting an error for the BYU-I library to purchase it. I know that the instruct...
1 Answer
Linda Mariner Last activity on 1/11/2022 1:03:05 PM by BYU-Idaho Support Center

my question is concerning increase of my tuition fee in the last semester

Question: Hello I only did a three credit course and am a pathway student but my tuition fee was increased , how can I resolve it.
1 Answer
Nelly Odhiambo Last activity on 1/11/2022 12:52:42 PM by BYU-Idaho Support Center

Transfer Credits

Question: Hello! I took calculus BC in high school and my credits transferred over but I think they cover a class that I'm currently taking. I took the AP test and received a score of 4 and I believe it should cover my math 113 (Calc 2). I'm ju...
1 Answer
Michelle Stanfill Last activity on 1/11/2022 8:46:25 AM by BYU-Idaho Support Center

Trouble Accessing Links and Online Content Through I-Learn

Question: I have been having trouble accessing most of my I-Learn links and readings. I have been able to access some of my links yesterday and even this morning. Now I can't view any of the content provided through I-Learn. I keep getting an e...
1 Answer
Hailey DeMott Last activity on 1/10/2022 8:05:32 AM by Hailey DeMott


Question: I added courses after my E-Refund was sent to me in mid-December. Is the amount on the personal account page what I owe now?
1 Answer
Garrett Hollembeak Last activity on 1/10/2022 11:54:00 AM by Kassidy Davison

Testing positive

Question: What is the updated policy for campus and covid when testing positive? How long do people quarantine? What about vaccinated people?
1 Answer
Kiana Akazawa Last activity on 1/7/2022 2:27:47 PM by BYU-Idaho Support Center

Class Schedule and Holds

Question: I have a few questions...
I registered late for the 1 credit parenting course, it's not available on my dashboard through canvas but it shows on the school schedule. How can we resolve this so that I can start those assignments?
1 Answer
Hope Ragonesi Last activity on 1/7/2022 2:17:03 PM by BYU-Idaho Support Center

I have a hold

Question: the hold says i need to pay tuition and im trying to pay it but it says"oops something broke" when i try to pay it.
1 Answer
Logan Brunson Last activity on 1/7/2022 10:39:41 AM by BYU-Idaho Support Center


Question: how can students find their grades for every courses they've had?
1 Answer
Dina Lalaina Andrianarivony Last activity on 1/7/2022 10:11:30 AM by BYU-Idaho Support Center

Profile Name Is Wrong

Question: My profile name is incorrect. It wouldn't matter that much to me, but I was told my name should be the same on everything I do regarding my education. My name is listed with my last name twice. (I have a maiden name that could be list...
1 Answer
Zelmarie Madsen Madsen Last activity on 1/7/2022 10:01:08 AM by BYU-Idaho Support Center


Question: How do I set up my Byui email. I show I have an account but have not yet set a password or have access to it.
thank you
michelle Simmons
1 Answer
Michelle Simmons Last activity on 1/7/2022 9:54:59 AM by Kassidy Davison

which class?

Question: When I registered initially, I got an email saying I should also take course GE 103. So I went in and I thought registered for that course. Now my class list shows GS 103 E and I received another email saying I needed to register f...
1 Answer
Melody Abegglen Last activity on 1/7/2022 8:49:52 AM by BYU-Idaho Support Center

How do I access my course

Question: How do I access my course?
1 Answer
Eliza Mckeon Last activity on 1/6/2022 8:42:13 AM by BYU-Idaho Support Center

Why don't I have BYU-I address?

Question: I recently enrolled into CSE111-22w-18 and my teacher said I was one of two students in my class of 53 who don't have BYU-I addresses in my roster. I then sent him my email address which he has now added me as a guest to the teams gro...
1 Answer
Damian Hunt Last activity on 1/5/2022 12:52:01 PM by BYU-Idaho Support Center

Block 2 Course

Question: Good Afternoon!
This course in my courses area isn't appear to me. It starts today but I'm not getting open this course. How can I solve this problem?
André Luis
1 Answer
Andre Luis Lima Dos Santos Last activity on 1/5/2022 12:33:40 PM by BYU-Idaho Support Center

Why does my last name show twice?

Question: I can't find where to fix my name as it appears in discussions and such. It shows my first name, then my last name, and my last name again.
Thank you
1 Answer
Susan Nielsen Nielsen Last activity on 1/5/2022 12:23:04 PM by BYU-Idaho Support Center

Challenges getting my e-books

Question: BYU Idaho Support,
This is Jose Guzman. I am striving to get my required books. For my Business fundamentals class, I need the "Good to Great" book and for my Marketing management class, I need Marketing Defined. So, I looked for...
2 Answers
Jose Guzman Last activity on 1/8/2022 7:26:47 AM by Jose Guzman

Pre-semester Checklist

Question: Hi! I can't locate my pre-semester checklist. I have checked my email/canvas email accounts and my junk folder. I was told I need to submit this or it will reflect negatively on me. I have reached out to my mentor, my certification in...
1 Answer
Sharon Beal Last activity on 1/10/2022 12:01:03 PM by BYU-Idaho Support Center