TA Grading on Canvas App

Question: How do I grade assignments on the canvas app?
1 Answer
Sylvie Stafford Last activity on 5/7/2021 4:12:38 PM by BYU-Idaho Support Center

Double Counted Courses

I recently looked over the requirements in each category for my specific bachelor's degree. I noticed that some of the classes are listed in more than one requirement section...for example, it might have Hum 110 listed as a requirement under GE...
1 Answer
Rebecca Heiner Last activity on 5/7/2021 4:26:13 PM by BYU-Idaho Support Center


Question: I'm having trouble launching my textbook. I tried accessing it through Safari and Google Chrome.
1 Answer
Ainsley Tuia Last activity on 5/4/2021 6:57:34 PM by BYU-Idaho Support Center

Google scholar

Question: Hello,
I hear from my instructor last term, that as a student of BYU Idaho we have access to Google scholar for free, can you help me with that please thank you.


German Vera
1 Answer
German Apolinario Vera Laime Last activity on 5/4/2021 6:52:16 PM by BYU-Idaho Support Center

Planning help/ Advising

Question: Hi,
I would really like to talk to someone about planning my degree, I have found the online tools a little overwhelming.
Is this possible as I am an online student?
Many thanks
1 Answer
Nicole Bailey Last activity on 5/4/2021 6:42:13 PM by Sophie Cortez

Course Material

I am trying to find access to my e-book text books. The instructions I found say
"Access your eBook On your navigation bar please click on the ‘Course Materials’ . All Materials for this course will...
1 Answer
Preston Davis Last activity on 4/30/2021 9:38:23 AM by BYU-Idaho Support Center

Please help me!

Question: I dropped from my courses .I made a mistake. I Want to come back!
I how can I do to come back to FAML 210 CHILD DEVELOPMENT VERY SOON?
1 Answer

Institute Classes

Question: I finished some courses here in Institute in my country; and I am missing only 2 of them: Foundations of Restoration and Teachings of Book of Mormon from the Bachelor Religion Requirements. Can I take these Institute Courses in my own...
1 Answer
Ornella Troya Vera Last activity on 4/29/2021 8:30:30 AM by BYU-Idaho Support Center

Withdraw course

Question: Hi, my name is Carlos Pires.
I am enrolled on two certificate and it has been a challenge. I've been thinking about all my schedules and I figured out it is going to be too much things to do at same time.
I have a full time job,...
1 Answer
Carlos Gomes Pires Last activity on 4/28/2021 5:02:39 PM by Ricardo Leon Coronado

Name issue

Question: On my BYU I canvas profile my last name appears twice. Can you tell me how to fix this, I tried to change it on my profile and settings but was not successful at figuring it out. My instructor told me to reach out to you.
Thank y...
1 Answer
Markus Enosa Last activity on 4/28/2021 4:12:03 PM by BYU-Idaho Support Center

Parking Passes

Good morning,
I was just wondering if school employees who work on campus are eligible for a free parking pass? I was just curious! Thank you!
Lindsey Beames
1 Answer
Lindsey Beames Last activity on 4/28/2021 9:30:13 AM by BYU-Idaho Support Center

Problem with activity assignment on BUS 180

Question: Hi Team,
Last Friday 23rd, at 22:26 working on the BUS 180 course, I send an assignment for evaluation. Today I can't see that assignment and I can't see the feedback either.
For me it is important to know the opinion of the ins...
1 Answer
Mauricio Villagran Villagran Cespedes Last activity on 4/27/2021 6:52:35 PM by BYU-Idaho Support Center

Previous Canvas Courses

Question: I began taking classes for my major in spring 2018. When I go to "See All Courses" in canvas, I am unable to see my classes from those semesters. I would like access to them for assessments that I will be completing this sum...
1 Answer
Rylee Manning Last activity on 4/27/2021 4:15:25 PM by BYU-Idaho Support Center

MS Office 365 Desktop version - Outlook: why is it that the domain cannot be added to the safe domains?

Question: I have to manually download all the pictures from BYUI every time I get an email from them. Since I am an online instructor, I get MANY emails from and it is getting a little annoying.
How do I resolve this?
-Bro. Ea...
1 Answer
Earl Kirkland Last activity on 4/27/2021 4:06:35 PM by BYU-Idaho Support Center

Resetting my password

This action requires a social security number. However, Im an online international student and don't have a social security number.
Can you please advise what number I need to enter?

Thank you.
Annis S...
1 Answer
Safaira Zinck Last activity on 4/27/2021 9:00:32 AM by BYU-Idaho Support Center

Adding a Course to the Online Course Authorization Form

Question: I'm an admin in Online Learning. We have a teacher indicating that student is trying to add his course in the Online Course Authorization form ( but the cou...
2 Answers
Caleb Trujillo Last activity on 4/27/2021 9:03:11 AM by Caleb Trujillo


Question: Hello, I graduated in winter 2021, how and when do I receive my Diploma? Thank you
1 Answer
Ashlynn Braithwaite Last activity on 4/26/2021 12:02:09 PM by Holly Johnson

Edit profile

Question: I would like to know how to add my Contact to my profile. It tells me that I have to register services but I don't know how to do it. Hope you can help me!
1 Answer
Melimar Villegas Villegas Last activity on 4/26/2021 11:09:25 AM by Natasha Ashby

Incorrect Due Dates on I-Learn

Question: My I-learn has been showing incorrect due dates for two semesters now. The due date will appear as the 25th for example, yet the assignment is, in fact, due on the 24th. On the day of the 25th, right next to the date showing 25th as t...
1 Answer
Parker Hardy Last activity on 4/26/2021 8:46:11 AM by Natasha Ashby

Not receiving emails

Hello, I'm not receiving emails from my inbox. I'm trying to upload VMWare software as instructed on this link, from my CITBC 125 course, but it sent an email to my email address z...
1 Answer
Safaira Zinck Last activity on 4/26/2021 5:50:06 PM by BYU-Idaho Support Center

Failed prints

Question: The printers in the Austin building have charged my I-card for files that never printed. These files reappear as "free prints" in the portal but it still wont print, I just get error messages. This has cost me a lot of time ...
1 Answer
Jacey Hughes Last activity on 4/22/2021 12:11:57 PM by BYU-Idaho Support Center

Practice rooms

Question: Where in the Snow building are the practice rooms?
1 Answer
Samantha James Last activity on 4/22/2021 12:06:34 PM by BYU-Idaho Support Center

copying instructor created parts of modules from Win 2021 to SP 2021, only allowing weeks 01-08

Question: So I have succesfully done this before and do this each new semester.
I am copying instructor created parts of modules from WIN 2021 to SP 2021, and I sucessfully copied weeks 01-08 over. But the dropdown menu options in the WIN ...
1 Answer
Brian Haderlie Last activity on 4/22/2021 12:07:45 PM by BYU-Idaho Support Center

IDS Degree Tab still showing up in my canvas, even though I changed majors.

Question: The IDS degree "course" (much like the devotional course) is still on my dashboard, even though I am not an IDS major anymore. Can you get rid of this?

Thank you!
1 Answer
Elizabeth Shoemaker Last activity on 4/21/2021 6:42:44 PM by Sophie Cortez

Advisor access

Question: I would like to meet or speak to my advisor to answer some internship questions I have, but the online system shows the advisor has no available time slots for a call through July. Is there someone else that can help me an answer my q...
1 Answer
Tiffani Allen Last activity on 4/21/2021 5:04:33 PM by BYU-Idaho Support Center