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- Knowledge Base
- IT Service Desk (Tier 1)
- Microsoft
- OneDrive
- How to download/restore backed up files on OneDrive.
- Knowledge Base
- Help Guides
- BYUI Software
- Adobe
- Install and log in steps
- Adobe on a personal device
- Adobe on a school issued computer
- Knowledge Base
- Help Guides
- BYUI Software
- Other BYUI Software
- Installing VMWare
- Knowledge Base
- Help Guides
- Classroom Technology
- AirMedia
- How to use AirMedia on MacOS
- AirMedia before and after Big Sur
- Knowledge Base
- Help Guides
- Classroom Technology
- AirMedia
- How to use AirMedia on Android
- How to use AirMedia on Windows
- Knowledge Base
- Help Guides
- Email/Outlook
- Email Set-Up
- Setting Up & Forgetting School Email on a Mobile Device
- The following instructions are for the Microsoft Outlook app, which works best for BYU-Idaho email.
- Knowledge Base
- Help Guides
- Classroom Technology
- AirMedia
- How to use AirMedia on an iPhone
- How to use AirMedia on an iPad
- Knowledge Base
- Help Guides
- BYUI Software
- Portfolium
- How to turn your Portfolium profile into a PDF summary
-How to download your Portfolium full profile
- Knowledge Base
- Help Guides
- BYUI Software
- VDI
- How to Access
- Downloading vs using through a browser
- How to Sign-in/Sign-out
- Knowledge Base
- Help Guides
- BYUI Software
- VPN
- Downloading VPN in a Mac/Windows (GlobalProtect)
- Connecting to the VPN
- Checking for updates in a VPN
- Knowledge Base
- Help Guides
- BYUI Software
- Employee Software
-Why upgrade to Windows 11
-How to download & install Windows 11
-How to get help (if needed)
- Knowledge Base
- Help Guides
- Microsoft
- Microsoft Office
- Downloading & Installing Microsoft Office
- How to get Office 2019 for free
- Knowledge Base
- Help Guides
- BYUI Software
- Zoom
-How to access, save, and share recordings
-Tips for embedding video in Canvas
-Resolving recording error message
- Knowledge Base
- Help Guides
- BYUI Software
- Adobe
- This article gives instruction on how you can access the latest version of Adobe through BYU-Idaho.
- Knowledge Base
- Help Guides
- Microsoft
- Microsoft Office
- Downloading & Installing Microsoft Office
- How to get Office 365 for free