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- Knowledge Base
- Help Guides
- Campus Devices
- Phones
- Cisco phone is not working
- Contact the IT Service Desk for help
- Phone errors
- Knowledge Base
- Help Guides
- Campus Devices
- Phones
- Common vocabulary referring to phones
- Helpful tips before calling in about phone issues
- Names of phone parts and other terms
- Knowledge Base
- Help Guides
- 2-Factor Authentication
- Troubleshooting
- Losing a phone linked to DUO
- Getting a new phone to add to DUO
- Finding lost phone
- Knowledge Base
- Help Guides
- Campus Devices
- Phones
- How to a Cisco phone for your office
- Who to call to get one
- Phone acquisition process
- Knowledge Base
- Help Guides
- Campus Devices
- Phones
- Managing conference calls using Cisco
- Managing multiple phone lines
- Managing your voicemail
- Knowledge Base
- Help Guides
- 2-Factor Authentication
- Troubleshooting
- Causes and solutions if you don't receive a code
- Authentication errors/solutions via text or call
- Checking cellular connections
- Knowledge Base
- Help Guides
- Student Resources
- Need Help?
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- Knowledge Base
- Help Guides
- BYUI Software
- Other BYUI Software
- Guide compilation on how to navigate and troubleshoot Proctorio
- Contact information for Proctorio support
- What does Proctorio need to work?
- Knowledge Base
- Help Guides
- BYUI Software
- Portfolium
- Upload your entries and photos to Portfolium from your iPhone.
- Add photos from your Camera Roll into Portfolium.
- Present your e-portfolio to prospective employers from your phone.
- Knowledge Base
- Help Guides
- 2-Factor Authentication
- DUO Mobile Set-up & Method Selection
- Pathway Worldwide Duo setup
- New to Duo Mobile
- Options for older phone models and Duo Mobile.
- Knowledge Base
- Help Guides
- Cybersecurity
- Passwords
- Error about logging in with Church Account
- Error: Only Online Certificates & Degrees students accepted after 2019 can login with their church account
- Knowledge Base
- Help Guides
- BYUI Software
- Zoom
- How do I share a recording from Zoom?
- Where do I find the recording in Zoom?
- How long does it take for a recording to show up in MyMedia from Zoom?
- Can I submit a recording from Zoom in Canvas for an assignment?
- Why should I login with single sign-on for Zoom?
- Do browser extensions work with Zoom and MyMedia?
- Are there any conflicts with antivirus software with Zoom and MyMedia?
- What could happen if I get a virus or malware?
- Knowledge Base
- Help Guides
- Frequently Asked Questions (FAQ's)
- Can I get in person help?
- Walk up tech support
- Knowledge Base
- Help Guides
- Microsoft
- Microsoft Office
Tells how to fix the "no editing on a mac" error.
Involves uninstalling and reinstalling the software.
- Knowledge Base
- Help Guides
- Email/Outlook
- Which email should I use to login?
- What is difference between my BYUI username and my Outlook email?