Communication Path
Communication paths for product changes and emergencies,…
- When do the owner, stakeholders, employees and students need to be notified?
- Path for back end issue - upgrades, bugs, ...
- Path for Interface issue - upgrades, bugs, ...
- Emergencies (major, minor)
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The process for incident/maintenance communication for I-Learn products and the roles of portfolio managers and system owners is highlighted in the IT Incident Management and IT Change Management documents which are linked here.
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Product Owner
The person who can make the ultimate decisions for the product - funding, road map, vision, governance and retirement.
- Please include name, email, phone, job title.
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Kelly Burgener
burgenerk@byui.edu
208-496-1123
Academic Vice President
John Linford
linfordj@byui.edu
208-496-1123
Online Vice President
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Stakeholders
A person or group of people who have an interest in the product and its success. Can influence product decisions. Are impacted (directly or indirectly) by the product. e.g. requester, department, developer, ASE, portfolio manager, product manager
- Please include name, email, phone, job title.
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Stakeholders:
I-Learn Governance Council
- Mike Wegner (Portfolio Manager Online)
wegnerm@byui.edu
(208) 496-7250
- Kent Barrus (Portfolio Management Managing Director)
barrusk@byui.edu
(208) 496-7205
- Dean Allen (Product Manager)
allende@byui.edu
(208) 496-7211
- Eric Karl (Curriculum Development Managing Director)
karle@byui.edu
(208) 496-7610
- Alan Young (Online Learning Managing Director)
youngal@byui.edu
(208) 496-1851
- David Ashby (Director of Learning Innovation & Technology)
ashbyd@byui.edu
(208) 496-1536
- Rob Eaton (Associate Academic Vice President for Learning and Teaching)
eatonr@byui.edu
(208) 496-1135
- Matt Anderson (Curriculum Development Director)
andersonma@byui.edu
(208) 496-7221
- Corey Moore (LMS Coordinator)
mooreco@byui.edu
(208) 496-1525
- Arlen Wilcock (Academic Technology Manager)
wilcocka@byui.edu
(208) 496-7216
- Jed Rhien (University Communication Strategy Coordinator)
rhienj@byui.edu
(208) 496-2002
- Brad Barson (Online Training Coordinator)
barsonbr@byui.edu
(208) 496-1884
- Dane Bohman (Application Systems Engineer)
bohmand@byui.edu
(208) 496-7217
- Ben Wilson (Online Technologies Researcher)
wilsonbe@byui.edu
(208) 496-1550
- Amber Gneiting (Application Systems Engineer)
gneitinga@byui.edu
(208) 496-7015
- Josh Mckinney (Development Coordinator)
mckinneyj@byui.edu
(208) 496-1534
- Becki Lyn Skidmore (Contracting & Supplier Relationship Manager)
skidmorebe@byui.edu
(208) 496-2350
Platform Services Director
ASE List:
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Dane Bohman - bohmand@byui.edu / 208-496-7217
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Ben Wilson - wilsonbe@byui.edu / 208-496-1550
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Amber Gneiting - gneitinga@byui.edu / 208-496-7015
Director, Software Engineering
Portfolio Management
Academics Product Manager
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Audience
Who will use the product? (campus, online, pathway, Ensign, employees - more specific like - nursing students, specific department or course(s))
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Campus Faculty |
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Purchasing
- Purchaser and requester information - name, email, phone
- Licensing (description of the license agreement - site license, per user, per computer, ...)
- How is the license renewed?
- Next renewal date?
- When should this product be reviewed again for purpose and outcome? Usually, this happens every 3-5 years.
- BYUI Purchasing Agent - name, email, phone
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Licensing Contract (How many licenses were purchased for the product?)
This is an in-house development, so there is not a limit of use
Who is the contract contact? (Purchasing Department)
N/A
What is the technology use cap of this product?
N/A
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Other
- Product documentation (URL)
- Support and/or training documentation (URL)
- ASE - maintenance needs and yearly maintenance estimate
- Any custom code developed? (where can it be found)
- Is this ADA compliant (URL to their official vendor statement)
- Other
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Data
- Give description of all data and how it interacts with the university systems.
- List all university systems used.
- Installation instructions - URL or direction how to find the instructions.
- Who is responsible for installation - please include email, phone, job title.
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Course information from CX to Canvas
Push Destination
Pull Source
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