Document Last Update: Sept. 23, 2021

Product: Zoom

Product Name

Vendors description of the product
Zoom is a cloud-based video conferencing platform that can be used for video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat.
Requester intended use of the product. What will the tool accomplish? What benefits to the university, students, others?
Online Video Conferencing collaboration system to allow students, faculty, and employees to interact in the online environment.  Also used by our Help desk and tutoring services to provide help to geographically dispersed students. 
ASE Product Report Card
Product Report Card URL
Installation Type
Only one will apply
  • Approved - Campus
  • Approved - Online
  • Approved - Campus & Online
  • Semi Approved - Individual only 

Tool Information

Communication Path
Communication paths for product changes and emergencies,…
  • When do the owner, stakeholders, employees and students need to be notified?
  • Path for back end issue - upgrades, bugs, ...
  • Path for Interface issue - upgrades, bugs, ...
  • Emergencies (major, minor)

The process for incident/maintenance communication for I-Learn products and the roles of portfolio managers and system owners is highlighted in the IT Incident Management and IT Change Management documents which are linked here.  

Product Owner
The person who can make the ultimate decisions for the product - funding, road map, vision, governance and retirement.
  • Please include name, email, phone, job title.

Nyk Vail 


(208) 496-7071 

Director Classroom & Lab Technologies 


  • Moved this past fall to be an ITS Global software under BYU 
    BYU-I Owner

A person or group of people who have an interest in the product and its success. Can influence product decisions. Are impacted (directly or indirectly) by the product. e.g. requester, department, developer, ASE, portfolio manager, product manager
  • Please include name, email, phone, job title.



Platform Services Director  

ASE List: 

  • Dane Bohman - bohmand@byui.edu / 208-496-7217 

  • Ben Wilson - wilsonbe@byui.edu / 208-496-1550 

  • Amber Gneiting - gneitinga@byui.edu / 208-496-7015

Director, Software Engineering 

Portfolio Management  

Academics Product Manager 

  • Dean Allen - allende@byui.edu/(208) 496-7211

Who will use the product? (campus, online, pathway, Ensign, employees - more specific like - nursing students, specific department or course(s))
Online, Campus, Admin, Students


  • Purchaser and requester information - name, email, phone
  • Licensing (description of the license agreement - site license, per user, per computer, ...)
  • How is the license renewed?
  • Next renewal date?
  • When should this product be reviewed again for purpose and outcome? Usually, this happens every 3-5 years.
  • BYUI Purchasing Agent  - name, email, phone

Licensing Contract (How many licenses were purchased for the product?) 

Site License: 35,000 hosts, 5 - webinars (500 participants), 1 - webinar (1000 participants), 7 zoom rooms, 3 - H.323/SIP Connectors, 1 - Large Meeting Room 500 participants 


Who is the contract contact? (Purchasing Department) 

Name: Becki Lyn Skidmore  

Email: skidmorebe@byui.edu 

Phone extension: (208) 496-2350 


What is the technology use cap of this product? 

Site License

  • Product documentation (URL)
  • Support and/or training documentation (URL)
  • ASE - maintenance needs and yearly maintenance estimate
  • Any custom code developed? (where can it be found)
  • Is this ADA compliant (URL to their official vendor statement)
  • Other
  • Give description of all data and how it interacts with the university systems.
  • List all university systems used.
  • Installation instructions - URL or direction how to find the instructions.
  • Who is responsible for installation - please include email, phone, job title.



Push Destination 


Pull Source

Vendor Information

Product Name Zoom
Product URL byui.zoom.us
Company Name Zoom

Vendor Account/Sales Rep
Please include Name, email, phone, job title.

Dave Rudel 

Education Account Executive 

Zoom Video Communications 

Call 805-946-1939  I  Click zoom.us  I  Zoom 888-799-9666

Vendor Support Rep
Please include Name, email, phone, job title.



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Article ID: 9317
Thu 9/23/21 8:53 AM
Mon 5/2/22 8:11 PM