Enrolling a new device
1. If necessary, clear your cache before logging in to your BYU-Idaho account, log in to your account from a browser you have not used recently, or use the incognito mode.
2. Log in to your BYU-Idaho account.
3. From the 2-Factor Authentication (2FA) window, click My Settings & Devices.
4. Authenticate in order to change your settings by clicking Send Me a Push. Respond to the notification on your mobile device.
5. You’ll be taken to a window displaying all devices that you currently have enrolled in Duo. Click Add a new device underneath the list of currently enrolled devices.
6. Follow the steps found in How to Set Up 2-Factor Authentication to enroll your new device in Duo.
Deleting a device
| If the only device you currently have enrolled is the one you want to delete, you’ll need to add another before you can delete your current device. For more help, contact the IT Service Desk at 208-496-1411. |
1. If necessary, clear your cache before logging in to your BYU-Idaho account, or log in to your account from a browser you have not used recently.
2. Log in to your BYU-Idaho account.
3. From the 2-Factor Authentication (2FA) window, click My Settings & Devices.
4. Authenticate in order to change your settings by clicking Send Me a Push. Respond to the notification on your mobile device.
5. You’ll be taken to a window displaying all devices that you currently have enrolled in Duo. Find the device you want to delete and click the Device Options next to it.
6. From the drop-down menu that appears, click the red trash can icon.
7. You’ll be prompted to confirm that you want to delete the authentication device. Confirm the deletion to complete the process by clicking Remove.
Setting a default device
1. If necessary, clear your cache before logging in to your BYU-Idaho account, or log in to your account from a browser you have not used recently.
2. Log in to your BYU-Idaho account.
3. From the 2-Factor Authentication (2FA) window, click My Settings & Devices.
4. Authenticate in order to change your settings by clicking Send Me a Push. Respond to the notification on your mobile device.
5. You’ll be taken to a window displaying all devices that you currently have enrolled in Duo. You’ll also see two drop-down menus: Default Device and When I log in: Use the Default Device drop-down menu to choose which enrolled device you’d like to use as your default. Then click Back to Login.
6. You will be taken back to the Duo screen that you will see when you log in. Click the box next to Remember me for 30 days, then click Send Me a Push.
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour and University Recognized holidays)