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The following guide outlines opening a shared Outlook mailbox in the three versions of Outlook, as well as how to send an email from the shared email address.
Opening a Shared Outlook Mailbox -- Web Version
1. Go to outlook.office365.com. Once you log in click on your name in the top right corner.
2. Click on open another mailbox.
3. Type out the full email address of the email you are adding.
4. Click open and the email will open in a new window.
NOTE: If this error message pops up, talk to your supervisor about getting access.
Opening Shared Outlook Mailbox -- Desktop Application
Note: These steps apply to both the web and "New" versions of Outlook
1. Log into Outlook with the account that has access to the shared email.
2. Right click on your email address (or "Folders" if you don't see your email in the side bar) and then select "Add shared folder or mailbox."
3. In the popup, enter the shared email.
4. Click "Add"
5. You will now be able to view both your personal byui email and the shared email in the left hand menu.
In the Outlook app, you may need to expand the "Shared with me" section to see the email you just added.
If you are on the Outlook website, the shared email will be below "Search Folders".
6. If you do not have access to the email, the email will show up in your side menu, but then show the below error when it is clicked on. You will need to talk to your supervisor about getting access.
Opening Shared Outlook Mailbox -- Outlook Classic
1. Open the Outlook (Classic) app
2. Click on "File" at the top left, this should take your profile page.
3. Then, click the green + that says add account
4. A screen like the one below should pop up asking for the email you want to add. It will then ask you to login into your BYUI account
5. Close and reopen the app to make sure the email is added correctly
How to Send Emails from a Shared Email Address
1. Click "New Mail" in the top left
2. In the "From" section, open the drop down menu and click "Other email address"
3. Type in the email address you want your email sent from
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