Exporting Messages to a .pst File (Outlook New)

1. Go to the Outlook New desktop app
2. Right-click on YOUR mailbox or click the three dots and select "Add shared folder or mailbox"
3. Type in the mailbox you are trying to download, then hit Continue and Restart Outlook
4. Go to File > Settings > Files > Export and click on Get started
5. Select the account from the dropdown menu and choose either a specific folder or the entire mailbox, then hit Next
6. Choose what to do with duplicate items (Skip, Keep both, or Replace) and what time range you want (No time range, Items older than [time])
7. Choose where to export the file to on your computer, then hit Export

-------------------------------------------------

Want to learn more?  Contact us!

Messaging & Collaboration Support Team
For your Microsoft, Zoom, & Google Workspace needs

Get Support

• Submit a ticket: itHelp.byui.edu
• Email: email@byui.edu
• Phone: (208) 496-9009
• Live Chat: Start a chat

Office Hours
Mondays, 2:00–3:00 PM
Join here: itOfficeHour.byui.edu

Support Hours
Mon–Fri: 7:30 AM – 8:00 PM
Sat: 10:00 AM – 4:00 PM
(Excludes devotional, forum hour, and university holidays)