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Apple device gets an error when trying to use an Office product saying "Your account username@byui.edu doesn't allow editing on a Mac," try the following troubleshooting:
- Signing in and out of all accounts on Office 365
- Uninstall and reinstall the applications.
Sign Out and Activate
1. Sign out of the Office application
2. While still logged out, click on the "House" Button on the top left of the applications (Note: This should be next to the save icon which looks like a floppy disk.)
OR select "Word" in the top left of the screen and then "Activate Microsoft 365" to get to the same screen.
3. Near the bottom of the options there will be an activate prompt. Click the prompt.
4. Sign in using the school account SSO.
If that does not work, remove the Office licenses from your computer; this is a process that can be compared to clearing cache and cookies from a browser.
How to remove Office license files on a Mac
1. Download the license removal tool. Use the link provided to do this.
2. Open the .pkg file from the Mac's Downloads folder.
Note: If you get an "unidentified developer" error, try opening the file by holding Control + clicking the file > Open.
3. Select Continue and follow the prompts in the setup wizard.
4. When you're ready to complete the license removal, select Install. You may need to enter your Mac's local admin account password.
After the tool successfully removes licenses, select Close.
5. Now open any Office app and sign in to activate with the email account associated with the Microsoft 365 for Mac license (In this case, your byui email). You may need to reinstall Office before signing in.
After you've successfully activated, you're good to go! (If it has any problems, try restarting the computer.)
6. Uninstall the License Removal Tool by dragging the Microsoft_Office_License_Removal file from Finder > Downloads to Trash.
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If none of this works, Contact the IT Service Desk.
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
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