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When employees leave BYUI, their devices need to be returned to IT or wiped for their replacements. If it is a windows device, the employee just need to leave the computer, power supply, and docking station with their department secretary who will take care of the device from there. If it is an apple device however, the device needs to be removed from the employee's apple account before it is left with their secretary. Below are the steps on how to remove the device. This applies for all Apple devices (Mac computers, tablets etc).
Removing the Apple Device
1. Go to System Settings on the device you want to remove from your Apple account.
2. Click "Apple ID" (name at the top).
3. Scroll to the bottom and click "Sign Out."
4. If you would like to keep a copy of your data, click "Keep a Copy" in the window that pops up. If you don't want to keep a copy, uncheck all the boxes and click "Continue."
5. Once you are signed out of the device, simply leave it with your department secretary. They will take care of the process of returning the device to IT (or getting it wiped for the next employee) from there.
If for any reason the above process doesn't work, there is another way to remove the device, as outlined below. If this is being done from a phone/tablet instead of a computer, open the Find My app and skip to step 5.
1. Go to iCloud.com and click Sign In
2. Sign in using your personal Apple ID
3. You will be taken to your account page. In the section of apps, click and open "Find My"
4. It will ask you for your Apple ID password again
5. At the top, click "All Devices" then find the BYUI device that you are returning
6. Click "Remove from Account"
7. Once the device is removed, simply leave it with your department secretary. They will take care of the process of returning the device to IT (or getting it wiped for the next employee) from there.
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If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
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(excluding weekly devotional, forum hour, and University Recognized holidays)