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Because your BYU-Idaho account allows you access to several different programs and softwares, it may take some time for your password to update throughout the entire system. This article includes solutions to problems you may face in the event that your password does not successfully sync and update at first.
To learn more about passwords, visit the article Username & Password FAQs.
Microsoft desktop Apps
If your Microsoft Office desktop apps are not syncing with your new password automatically, you may see a yellow bar near the top of the screen asking you to sign in, a yellow warning sign in the upper right-hand corner, or your document might say “Upload Blocked” after the title of the document on the top of the window.
1. Click File, then Account.
2. Click Sign Out found under your name.
3. Close all Microsoft Office desktop app and then reopen one, such as Word or Excel.
4. Click File, then Account. Then Sign In.
Once you have done this in one Microsoft Office desktop app, the change should be seen across all Microsoft Office desktop apps. You may need to do this for other Microsoft Office desktop apps that are a different version. For example, if you make the change in Office 2016, but have OneNote 2013 on your computer, the change may not be seen by Office 2013 and you will need to repeat the process for Office 2013.
BYUI campus devices
There are several campus devices that require BYU-Idaho credentials in order to complete requests (e.g. printers, campus computers). Because these devices are directly linked to the University's system, their credential requirement should update automatically. Simply sign in with your updated password.
In the event that your new password hasn't yet updated in the system, use the following process:
1. Make sure the device is connected to the BYUI Wi-Fi network.
| If the device is disconnected from the internet, reconnect it and try your updated password again. |
2. Log in using your previous password.
3. Restart the device.
4. Log in using your updated password.
Password repositories
Just as with internet browsers and password keychains, each password repository that includes your BYU-Idaho password will need to be manually updated. You can find instructions on how to update your password within your respective password repository's website.
Internet browsers
If you have saved your BYU-Idaho password to your internet browser, you will need to update it by visiting your browser's settings. Some browsers, like Chrome and Safari, will ask if you would like to update your settings after you log in with your updated password. Confirm that you would when this option appears.
Other software requiring BYU-Idaho credentials
Some software, both internal and external, will not automatically sync your updated password. This includes any third-party account for which BYU-Idaho email and password are used to authenticate. For these instances, simply update your password through that specific account's settings.
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