Cellular Department Service Request

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If you have already contacted us for the same reason that you are filling out this form, please leave this page and contact our department at cellular@byui.edu or (208) 496-3469 and provide your Ticket ID, which was sent previously to your on-file email address. Thank you!

Alternate Email Address

Not required if they prefer the email address associated with their requestor profile.

Callback Number

Type of Request

Type of Request Questions about Billing Questions about Orders Device/Network Troubleshooting International Coverage Joining BYUI Ports Out/Cancellations Suspensions & Reinstatements Change I-Number Device Change/Activation Website Assistance Coverage Quality Issues Number Change

Reason For Leaving

Reason For Leaving No longer eligible Better price elsewhere Dissatisfied with service Line not in use Lack of features Poor coverage Forced Removal

Other reason for leaving

Please do not type a full description. Try to categorize the reason in 1-2 words.

I-Numbers

Updated

SUPPORT ONLY

Updated

Carrier Website

Current Upgrade Eligibility

Current Bill

Place of Travel

Please include all countries that you will be traveling to.

Start Travel (mm/dd/yyyy)

End Travel (mm/dd/yyyy)

Current Carrier

Select all that apply.

Current Carrier

AT&T - BYUI

T-Mobile - BYUI

Verizon - BYUI

Not Applicable

Affected Line(s)

Any phone number that is related to the service request.
-EDIT AFTER TICKET CREATION AS NEEDED-

How can we help?

Write 2-3 professionally worded sentences describing the request with enough detail for someone else to easily understand the needs.
-EDIT AFTER TICKET CREATION AS NEEDED-

If applicable please include a screen shot related to your issue.

File attachments associated with the ticket.

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Other Fields

Your name

Your first name

Your last name

Your email address

Verification Code