Business Solutions Reports and Systems Specialist

Summary of Position:

The Reports, Research, Solutions, and Systems Specialist (R2S2) supports the entire BSC Organization by collecting data and running reports on the information we gather from our phone, live chat, and e-mail agents. These reports are used to help the BSC and its partners know what issue(s) students and organizations are experiencing. An R2S2 employee will research and present different options to solve these concerns. Research can extend into subjects we would like to explore and proposals for possible improvements. This position requires 15 - 20 hours of work and reports to the R2S2 project manager.

Specific Duties:

(40%) Complete Projects

  • Create and generate reports and collecting other data needed for management and clients
  • Develop different models of data (workflows, dashboards, etc.)
  • Compile research, data, and models into proposals
  • Help improve and automate internal and other departmental processes

(20%) Analyze and Maintain Systems

  • Inspect the functionality and use of reports
  • Grant access to system
  • Ensure all systems are functioning in the most effective and efficient manner
  • Build new ticket types, attributes, templates, etc. when needed

(15%) Research

  • Explore different methods of how to solve or improve everyday issues within the BSC and our partners

(10%) Attend Meetings

  • Gather information on upcoming projects
  • Report back on active projects

(10%) Assignment Follow-up

  • Follow up on documented team assignments

(5%) Document

  • Electronically file your work and time spent on projects or research into TeamDynamix

Applicant Requirements:

  • Organized
  • Proficient in professional and persuasive writing
  • Understanding of Excel and reporting logic
  • Ability to effectively follow-up
  • Attention to detail
  • Team player
  • Logical, but creative approach to problem-solving
  • Goes above and beyond
  • Knows some computer programming

Schedule:

Monday through Friday with flexible hours and occasional evenings or Saturdays for BSC activities.

Wage:

$9.25/hour

 
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Details

400
Created
Tue 7/18/17 8:29 AM
Modified
Tue 5/28/19 1:15 PM