Information Technology

Please use this to submit service requests (i.e., new VDI machines, moving computers, etc.). If you have any questions about IT Services, please call our IT Service Desk at 208-496-1411.

Categories (1)

IT Service Desk

Common service requests at the Service Desk

Services (68)

Cisco Jabber (Soft-phone) Request

Please use this form to request access to Jabber and to be enable to receive and place phone calls off-campus.

Cisco Jabber (Student Employee) Request

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Computer Loan Request for Off-Campus Usage

Please use this form to request a University provided, loaned device for full-time employees who requires work off-campus.

Dropped Call Issues

Please use this form to report issues such as dropped calls or other anomalous phone problems.

Financial Aid Z drive needs to be connected to this users laptop.

Usually I use this: \\idrive\fin$ to connect to the z drive but it isn't working. The computer is located in Kimball 100K.

VDI Request

Please use this form to request a virtual desktop (VDI) for your student employees.

Active Directory

Request username and password support, CAS login issues, a new service account, or LDAP support.

Additional Classroom Technology Request

Please use this request form any additional classroom needed hardware

Auxiliary Services Engineering

This is for Auxiliary Services IT

Classroom/Lab Computer Issue

Request support with a computer located in a classroom or lab.

CVN Issue

Request service to the CVN (Campus Video Network) system.

Data Backup Request

Request that the data hosted on your server be copied to a backup location.

Data Warehouse

Request an addition or change to the Data Warehouse.

Database

Request the creation, migration, change to, or refresh of a database.

Decommission a Server

Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.

Disable user CX account

Please specify the username of the user that you would like disabled.

DNS Request

Request the addition, change or removal or a Domain Name System.

DVN Hardware Install Request

Request installation of DVN (Campus Video Network) display on campus.

Employee Desktop/Laptop Issue

Request support for a BYU-Idaho issued employee computer/laptop.

Employee Internet Issue

Request support for a BYU-Idaho issued employee computer with Wi-Fi, or Ethernet connection issues.

Employee VM Issue

Request service to an existing virtual desktop computer.

Employee VM Request

Request a virtual desktop instance.

Ensign College Support

This request form is to be used by authorized users only (intended use by Ensign College administrators and Ensign College support resources only).

Equella Permission Request

Request help with issues that need to be escalated to the Equella Admin, including user additions and removals.

Feith - Delete User Account

Please specify the name and username of the feith user you would like deleted.

Feith Requests / Issues

Request a new feature or change to your Feith service.

Final Grade Submit Issue

This request is for identifying issues with the Final Grade Submit tool.

Fusion Support

This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.

Identity Access Management

Request the creation or change an existing Role, File Share or Mailbox.

I-Plan/Grad Plan Issues (For I-Plan Group)

Request help for issues with I-Plan or Grad Plan.

iSeries Account Deletion

Request for an iSeries user account to be deleted.

iSeries Account Disablement

Please specify the name and username of the employee that you would like disabled.

iSeries Account Enablement

Enable a User's iSeries account.

iSeries Account Menu Permissions/Authorization Change

Describe the Permission/Authorization changes that you would like to have updated.

iSeries Application Incidents

This is for iSeries Application Incidents for Student Accounts.

iSeries Application Requests

iSeries Application Requests

iSeries Username Issues

Request assistance with logging into or managing accounts within iSeries.

IT Help

Please use this form to request help from the IT Service Desk team. For fastest service during normal business hours (7am-8pm, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.

Map - Request

Request a map or other type of GIS development.

Move Request

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

Network Storage Increase

Request more space on your network drive.

New VDI

Request a new VDI service, machine pool, or software.

Office 365 Issue

Request support for Office 365 issues. (Including, but not limited to, Outlook, SharePoint, OneDrive, etc.)

Online Learning HR System - OSM Issues

Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.

Paper Request - Managed by IT

This is for all request for paper for printers/copiers

Personal Fax Number Request

Request a fax phone number.

Phone or Fax Line

Request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Printer Issue

Request support on a printing machine on-campus.

RD Gateway Access Request

Request remote desktop access to either a server or desktop on campus.

Report an I-Plan/Grad Plan Technical Issue

This form is to report a technical issue with I-Plan.

Restore Request

Request to restore data that is backed up by the Infrastructure department.

Server Request

Request to build a new server.

Single Sign On Integration Request

This is to request an Integration with SSO and another site.

SIS - Student Information System Issues or Request

This is to request and remove access to the My BYUI Admin tab. Any Jenzabar or CX issues or requests should be entered with this form.

Software License Request

-Request a new license for software BYU-Idaho currently does not have a site license.

SSL Certificate Request

Request an SSL certificate, which are used to encrypt data.

TeamDynamix Change/Training or Other Applications

Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.

Technology Issues in Classroom/Lab/Conference Room

Request support for any device that is located in a classroom, lab, or conference room.

Username/Account Issues

Request support for your BYU-Idaho account login.

Web Content Issues

Report an issue you have encountered anywhere on the BYU-Idaho website.

Wireless

Request support on BYU-Idaho wireless connection.

Workday (Level 2) - Break / Fix

Request a fix with any incident relating to Workday.

Workday (Level 2) - New Request

Request new integrations from Workday to different campus systems or reports regarding your employee’s information.

TEST Move Request

Based on your yes/no answer to various questions, additional dropdown questions will appear below.