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Day 5: Review
Day 5 focuses on review and applied practice. This day is designed to reinforce skills learned throughout the week and help the new employee transition toward working more independently, with trainer support as needed.
Recommended Plans
How to Build a Recommended Plan
ACTION
- Read How to Build a Recommended Plan.
Practice Activity
- The trainer should select several old or decommissioned degree plans.
- Have the new employee:
- Delete the outdated plans.
- Rebuild them following current standards.
- Save the updated recommended plans.
This activity helps reinforce accuracy, attention to detail, and familiarity with how recommended plans are structured.
Ticket Practice
ACTION
Practice Activity
- Trainers should prepare several handpicked tickets from the queue.
- Begin by completing tickets side‑by‑side with the new employee.
- As comfort and confidence increase:
- Transition the employee to completing tickets more independently.
- The trainer should perform a final review before the ticket is Resolved or Closed.